<?php
// Success Messages
$lang['ClientTickets.!success.ticket_created'] = 'The ticket #%1$s has been successfully created.'; // %1$s is the ticket number
$lang['ClientTickets.!success.ticket_updated'] = 'The ticket #%1$s has been successfully updated.'; // %1$s is the ticket number
$lang['ClientTickets.!success.ticket_closed'] = 'The ticket #%1$s has been successfully closed.'; // %1$s is the ticket number


// Notice messages
$lang['ClientTickets.!notice.no_departments'] = 'There are no support departments available.';


// Error messages
$lang['ClientTickets.!error.captcha.invalid'] = 'The captcha entered was invalid. Please try again.';
$lang['ClientTickets.!error.email.blacklist'] = 'Sorry, we are unable to accept your ticket at the moment.';


// Page Titles
$lang['ClientTickets.index.page_title'] = 'Support > Tickets';
$lang['ClientTickets.add.page_title'] = 'Support > Open Ticket';
$lang['ClientTickets.reply.page_title'] = 'Support > Update Ticket';


// Index
$lang['ClientTickets.index.category_open'] = 'Open';
$lang['ClientTickets.index.category_closed'] = 'Closed';

$lang['ClientTickets.index.categorylink_createticket'] = 'Open Ticket';

$lang['ClientTickets.index.boxtitle_tickets'] = 'Tickets';

$lang['ClientTickets.index.heading_code'] = 'Ticket Number';
$lang['ClientTickets.index.heading_priority'] = 'Priority';
$lang['ClientTickets.index.heading_department_name'] = 'Department';
$lang['ClientTickets.index.heading_summary'] = 'Summary';
$lang['ClientTickets.index.heading_last_reply_date'] = 'Last Reply';
$lang['ClientTickets.index.heading_status'] = 'Status';
$lang['ClientTickets.index.heading_options'] = 'Options';
$lang['ClientTickets.index.option_close'] = 'Close';
$lang['ClientTickets.index.option_reply'] = 'Reply';

$lang['ClientTickets.index.any'] = 'Any';
$lang['ClientTickets.index.minutes'] = '%1$s minutes'; // %1$s is the elapsed minutes
$lang['ClientTickets.index.hour'] = '1 hour';
$lang['ClientTickets.index.hours'] = '%1$s hours'; // %1$s is the elapsed hours
$lang['ClientTickets.index.field_ticket_number'] = 'Ticket Number';
$lang['ClientTickets.index.field_priority'] = 'Priority';
$lang['ClientTickets.index.field_summary'] = 'Summary';
$lang['ClientTickets.index.field_last_reply'] = 'Last Reply';

$lang['ClientTickets.add.text_add_attachment'] = 'Add Attachment';

$lang['ClientTickets.index.no_results'] = 'There are currently no tickets with this status.';

$lang['ClientTickets.index.confirm_close'] = 'Are you sure you want to close this ticket?';


// Departments
$lang['ClientTickets.departments.boxtitle_departments'] = 'Support Departments';


// Open Ticket
$lang['ClientTickets.add.boxtitle_add'] = 'Open Ticket';

$lang['ClientTickets.add.field_email'] = 'Email';
$lang['ClientTickets.add.field_summary'] = 'Summary';
$lang['ClientTickets.add.field_priority'] = 'Priority';
$lang['ClientTickets.add.field_details'] = 'Details';
$lang['ClientTickets.add.field_attachments'] = 'Attachments';
$lang['ClientTickets.add.field_addsubmit'] = 'Open Ticket';

$lang['ClientTickets.add.placeholder_summary'] = 'Enter Summary';
$lang['ClientTickets.add.placeholder_details'] = 'Enter Details';

$lang['ClientTickets.add.dropzone_drop_files_here'] = 'Drop files here to upload or Click to select files';
$lang['ClientTickets.add.dropzone_remove_file'] = 'Remove File';


// Reply to Ticket
$lang['ClientTickets.reply.boxtitle_reply'] = 'Ticket #%1$s'; // %1$s is the ticket number

$lang['ClientTickets.reply.heading_summary'] = 'Summary';

$lang['ClientTickets.reply.heading_department'] = 'Department';
$lang['ClientTickets.reply.heading_priority'] = 'Priority';
$lang['ClientTickets.reply.heading_status'] = 'Status';
$lang['ClientTickets.reply.heading_date_added'] = 'Date Opened';

$lang['ClientTickets.reply.heading_reply'] = 'Add Reply';
$lang['ClientTickets.reply.placeholder_reply'] = 'Enter Details';
$lang['ClientTickets.reply.field_details'] = 'Details';
$lang['ClientTickets.reply.field_attachments'] = 'Attachments';
$lang['ClientTickets.reply.field_replysubmit'] = 'Reply';
$lang['ClientTickets.reply.field_closesubmit'] = 'Close';
$lang['ClientTickets.reply.confirm_close'] = 'Are you sure you want to close this ticket?';

$lang['ClientTickets.reply.text_add_attachment'] = 'Add Attachment';

$lang['ClientTickets.reply.reply_date'] = 'On %1$s %2$s %3$s replied'; // %1$s is the ticket reply date, %2$s is the first name of the reply author, %3$s is the last name of the reply author
$lang['ClientTickets.reply.log_date'] = '%1$s by %2$s %3$s'; // %1$s is the ticket reply date, %2$s is the first name of the reply author, %3$s is the last name of the reply author
$lang['ClientTickets.reply.system'] = 'System';
$lang['ClientTickets.reply.staff_title'] = 'Support Staff';

$lang['ClientTickets.reply.dropzone_drop_files_here'] = 'Drop files here to upload or Click to select files';
$lang['ClientTickets.reply.dropzone_remove_file'] = 'Remove File';

$lang['ClientTickets.formatDepartmentCustomFields.encrypted_field'] = 'This data is encrypted and cannot be displayed.';
